29 features · one app · made in the UK
Everything your pet‑care business runs on
Bookings and payments, your clients’ app and your team’s, compliance and DEFRA records, Making Tax Digital and your own brand — each one below, shown on the real app.
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THE OLD WAY VS MYPETSITTER
Stop juggling. Start running a real business.
Group chats for bookings
An online calendar clients book from
Spreadsheet invoicing
Built-in invoicing — fully managed
Paper vet release forms
Digital forms with e-signature
Chasing payments after the fact
Pay in advance — full amount or deposit
Inspector turns up — panic
DEFRA-ready records, one click
Clients ask "any updates?"
Real-time Pupdates + PupBook
Smart, capacity-aware booking
Clients pick dates on a visual calendar that knows your availability, bank holidays, and licence limits. Four booking types — boarding, daycare, meet & greet, and test overnight — each with their own flow.
Colour-coded calendar with real-time availability
Automatic bank holiday pricing
Multi-pet bookings with pricing combos
Additional services per booking (grooming, transport, etc.)
Admin can book on behalf of clients
Livestock Act & council permits — covered
The Dogs (Protection of Livestock) (Amendment) Act 2025 came into force on 18 March 2026 — unlimited fines for livestock worrying, new police powers, and cover extended to roads and paths. The Act places no duties on walkers itself, but some councils license commercial dog walking, public spaces protection orders cap dogs per walker, and insurers and clients ask for DBS checks and route records. MyPetSitter keeps every one of those in one place.
Walking route documentation & risk assessments
Public liability insurance tracking with expiry alerts
DBS check records & first aid certification tracking
Max dogs per walker enforcement (council limits)
Incident reporting — 16+ incident types with timestamps
Council permit document storage & compliance exports
Never overbook, never under-earn
Real-time capacity dashboard shows exactly how many dogs you can take today — across boarding, daycare, and group walks. Licence limits, staff availability, and booking types are all factored in automatically. Clients see availability before they book, you stay within your limits without thinking about it.
Live boarding & daycare occupancy dashboard
Group walk slot management with max dogs per walk
Solo walk scheduling with per-walker time slots
Licence limit enforcement — prevents overbooking
Capacity indicators on the client booking calendar
From first click to first stay
Clients self-register on your branded portal, complete vet forms and emergency contacts, then book a meet & greet. You assess the dog's behaviour with a professional scoring system, approve or decline, and they're in — fully onboarded, no spreadsheets required.
Self-registration wizard with GDPR consent
Configurable onboarding pipeline stages
Meet & greet behaviour assessment (5-star scoring)
Approve, decline, or request more info
Admin notified at every step via email
Pre-built assessments that impress inspectors
Five professional behaviour assessment types — each with structured sections, 5-star scoring, and detailed criteria built by dog care professionals. From the very first meet & greet to a test overnight stay or test walk, every dog is evaluated consistently and the results stored as inspection-ready records.
Meet & Greet — temperament, obedience, comfort & play (boarding)
Test Overnight Stay — settling, sleeping, toileting, feeding & morning routine
Test Walk — lead behaviour, social skills, vehicle comfort & safety (boarding)
Walking Meet & Greet — home environment, greeting, departure & obedience
Walking Test Walk — pickup, lead behaviour, social, transport & drop-off
Training Assessment — 8 skill areas with progress tracking per session
Your daybook, your command centre
See today's bookings at a glance. Check pets in and out, add Pupdates on the fly, access emergency contacts and vet info instantly. The Daybook is where you live during office hours.
Check-in/check-out time tracking
Quick Pupdate creation per booking
Emergency contact & vet quick access
Medical history viewer
Training assessment logging
Real-time care updates parents love
Send daily updates with 20 activity categories — from walkies to naptime to training sessions. Each entry has time, notes, and optional photo/video uploads. Parents can't stop checking!
20 colour-coded activity categories
Photo & video uploads per entry
Timestamped activity log
Training assessment creation
PDF download for records
A social wall clients actually share
A social wall for your pet care business. Post walk updates, announcements, and birthday celebrations. Clients react with hearts, leave comments, and share with friends.
Photo & video posts with reactions
Smart tags, mood indicators & link previews
AI story generator for creative posts
Birthday auto-detection & celebration
Community + per-client feeds
Chat with clients, right inside the app
Real-time in-app messaging lets you share photos, videos, and files with pet parents. Read receipts and typing indicators keep conversations transparent. No more juggling group chats and text messages — everything stays in one professional thread tied to the client's profile.
Real-time messaging with read receipts
Photo, video & file sharing
Typing indicators & online status
Conversation history tied to client profile
Quick reaction emojis & message editing
Dog walking, fully managed
Schedule solo or group walks, assign walkers, set max dogs per walk, and send ETA messages to clients with a single tap. Staff can file incident reports on the go. Every walk is tracked, every dog accounted for.
Solo, group, adventure & puppy walk types
Per-walker schedule with max dogs & time slots
One-tap ETA messaging with editable templates
On-the-go incident reporting (16+ incident types)
Walking agreement & dog walking policy editor
Home Visits & in-home sitting, sorted
Care for pets in their own home — quick drop-in Home Visits or overnight sits — with no DEFRA licence needed. Schedule visits, hold keys & access notes securely, and capture every visit. Owners get Pupdates; you keep the logs. Available on Starter, Walker, Pet Sitter and Pro.
Home Visits — 15-, 30- or 60-minute drop-ins for feeds, walks & meds
Overnight in-home sitting in the client's own home
Secure keys, codes & access notes per booking
Sitter Logs — medication, welfare, incidents & vet contacts
Pupdates with photos from every visit
Home Visits agreement, vet release & policies
No DEFRA licence required · add Dog Walking any time
Full CRM, built for pet businesses
Every client, pet, vaccination, form, and invoice — all in one searchable, expandable interface. No more spreadsheets, no more paper. Everything you need about a client, one click away.
Client profiles with pets, vet & emergency info
Vaccination tracking with overdue alerts
Form completion status per client
Booking & payment history
Notes and history on every client and pet
Your team, fully managed
Give each team member their own dashboard with tailored access. Manage documents, DBS checks, contracts, bank details, and holiday allowances — all from one place. Staff see their bookings, earnings, and schedule. You see everything.
Staff dashboard with bookings, earnings & schedule
Document onboarding: DBS, first aid, ID, insurance
Holiday & leave management (8 leave types)
Employment types: employee, self-employed, contractor
View-as-staff impersonation & staff policy controls
Keys, tips and timecards — in the right hands
Know which walker holds which client's key, record the tips your clients leave for your team, and keep timecards for the hours they work — beside each person's bookings and pay.
Client keys: who holds each key, and access notes
Tips from clients, recorded for the team member they were for
Timecards for the hours your team works
Holidays and time off on one calendar
Keys
Who holds each client’s key
Tips
Received and passed to the right person
Timecards
Hours worked, per team member
Holidays
Requests, allowances and the calendar
Paperwork? What paperwork?
Vet release, boarding agreement, emergency contacts, medical history — all digital, all trackable. Clients sign from their dashboard, you see completion in real-time. No printing, no scanning, no chasing.
Vet release authorisation (digital signature)
Boarding agreement with revision tracking
Emergency contact form
Medical history (recurring, pre-stay)
PDF download for all signed forms
Get paid online — straight to your account
Invoices auto-generate from bookings with the correct dates, services, and pricing. Clients pay online by card through Stripe checkout and the money lands straight in your own account — fast, secure, and no chasing. You can also email PDF invoices and record payments made by bank transfer.
Stripe-powered online checkout — paid straight to your account
Auto-generated invoices from confirmed bookings
PDF export with your branding
Email invoices directly to clients
Status tracking (Draft → Sent → Paid)
Export invoices, clients & services to CSV — a spreadsheet your accountant can bring into QuickBooks or Xero
Your tax, straight from your bookings
Making Tax Digital for Income Tax asks self-employed people to keep digital records and send HMRC an update every quarter. In MyPetSitter the records are the ones you already keep: income from your bookings, invoices and payments, mileage from your bookings — then each quarter and your final declaration go to HMRC from the same books. Beta — free for MyPetSitter subscribers while it is in beta.
Income from your bookings
Expenses in one place
Mileage from your bookings, not GPS
Quarterly updates and your final declaration
Free while it is in beta
The books, kept from the work you already do
Income comes in from your bookings, invoices and payments; you add what you spend. Import a bank statement and sort it in a few taps, keep every receipt with its expense, and see what each client has paid and owes. Beta — free for MyPetSitter subscribers while it is in beta.
Clients: invoices, payments and what is owed, per client
Suppliers and staff: bills and payments
Bank statements imported from a CSV file and sorted
Expenses with their receipts
Mileage worked out from your bookings — no GPS needed
Costs you paid yourself, kept as money the business owes you
Clients
Invoices, paid and owed, per client
Suppliers
Bills and payments, suppliers and staff
Transactions
Import a bank CSV and categorise it
Expenses
Receipts and purchases
Mileage
From your bookings — no GPS needed
Owed to you
Costs you paid personally
Know your numbers, grow your business
Clear charts of your revenue trends, booking volumes, service distribution, client growth. See exactly where your business stands and where it's heading.
Revenue by month (area/bar charts)
Booking volumes by type (stacked)
Service distribution pie chart
Client registration trends
Top clients by revenue & profile completeness
Professional emails, zero effort
Every client touchpoint — from welcome to booking confirmation to reminder — is handled by customisable email templates. Your brand, your voice, sent automatically at exactly the right moment.
Welcome email on self-registration
Booking confirmed & cancelled notifications
24-hour pre-stay reminders
Admin notifications for new bookings
Custom SMTP support (use your own domain)
Your rules, fully automated
Set your cancellation policy, booking rules, and email notifications once — the platform enforces them everywhere. Clients see your terms at booking, and you never have to chase again.
Cancellation periods & fees (customisable)
Meet & greet requirements
Business currency & invoice settings
Notification rules per event type
DEFRA compliance, sorted
If you board or provide day care for dogs in England, you need a council licence under the Animal Welfare (Licensing of Activities Involving Animals) Regulations 2018. Our boarding-specific compliance module gives you inspection-ready workflows, daily operational logs, and training records — everything your inspector expects to see.
Training Vault with CPD tracking per staff member
Daily welfare checks, cleaning & medication logs
Incident, fire safety & risk assessment records
Insurance & vet contact document storage
Star rating calculator & inspection-ready exports
Every complaint answered, every compliment kept
A licensing inspector asks how you handle complaints, and good businesses ask their clients how they are doing. Both are recorded here — and a new complaint or feedback reaches you straight away.
A complaints procedure, with every complaint and your answer on record
Customer feedback collected from your clients
You are told the moment one arrives
Kept with the rest of your compliance records
Complaints
The procedure and every record
Customer feedback
Collected and reviewed
Told at once
A notification when one arrives
Inspection-ready
With your other compliance records
Install it, love it — it's a real app
MyPetSitter is a progressive web app your clients and staff can install straight from the browser — no app store, no waiting. They get offline access and a native tab bar that adapts to their role. It feels like a real app because it is one.
Install from browser — no App Store or Play Store needed
Role-adaptive tab bar (client, admin, staff)
Offline-ready — works without internet connection
Responsive design for any screen size
Auto-updates — always the latest version
Your brand, your website, your domain
Logo Studio generates 60 unique logos from your business name — pick one, customise it, done. Then launch a professional website in minutes with our built-in Website Builder. Choose a template, edit your content, and go live on your own domain — your name comes first wherever your clients look.
60 auto-generated logos — customise colours, shapes & fonts
Website builder with templates & live device preview
Hosted on your domain with SSL — fast global CDN
Logo on invoices, emails, portal & your website
The Branding add-on works with any plan — £12 a month, no set-up fee
Your own domain and a real inbox — hello@yourbrand.co.uk
Register your domain right inside MyPetSitter and get a professional email address on it — from just £2/month for unlimited addresses. Read and send from a built-in inbox in your dashboard, or keep using Gmail, Outlook or Zoho and just connect it. Every mail record (MX, SPF, DKIM, DMARC) is set up for you, so your email lands — not in spam.
Buy your domain in-app — we handle DNS, SSL & the mail records
Unlimited branded addresses for a flat £2/month
Built-in webmail — Inbox, Sent, Drafts, Spam & Trash
Already have email? Connect Gmail / Outlook / Zoho in a click
It's your domain — leave any time with a one-click transfer
hello@yourbrand.co.uk
Your inbox · in your dashboard
yourbrand.co.uk
domain · DKIM · SPF · DMARC — set up for you
Inbox
Sent
Drafts
Spam
Trash
Sarah Whitfield
9:41
Booking enquiry — Bella 🐾
James Okafor
9:12
Re: Luna's vaccination records
Invoices
Yesterday
Payment received — INV-0042 ✅
Priya Patel
Yesterday
Can I add a second walk?
Tom Reeves
Tue
Thank you — see you next week!
Grooming
Mon
Nail trim reminder for Max
Unlimited addresses on your domain — hello@, bookings@, accounts@…
Get found by pet owners near you
The MyPetSitter directory lists pet businesses by town, so owners looking for a walker, sitter or boarder nearby can find you — and book through your own app.
A free listing in the MyPetSitter directory
Found by town and by the services you offer
Owners go straight to your own booking app
Directory listing
Your business, listed by town
Near them
Owners search where they live
Your services
Walking, sitting, boarding, daycare
Straight to you
Into your own booking app
Every client gets a Smart Pup
When a client signs up, they're automatically assigned a unique Smart Pup avatar as their profile picture. Each pup comes in different colours and wears a different hat for every situation — booking confirmations, birthday greetings, welcome emails, and more.
125 unique Smart Pup profile pictures
Different colours & hats for every occasion
Auto-assigned on client registration
Used across bookings, portal, invoices & emails
No uploads needed — instant personality
Built-in guides that teach you as you go
Every policy and setting comes with an interactive Learning Hub. See real UI mockups, animated outcomes, email previews, and expert tips — right inside your admin panel. No guesswork, no external docs. You can also share the public version with your team.
Interactive guides for every policy and setting
Animated mockups showing real outcomes
Email previews — see what clients receive
Tips & best practices from pet care experts
Public link to share with your team
Explore the Learning Hub yourself
Browse interactive guides for every policy — no sign-up required.